Saying Goodbye to Our Half-Oz Tea Club Tier: FAQ
Starting March 1, 2023, we'll be saying farewell to the ½-oz tier in order to streamline our Tea Club offerings. This means February will be your final month of receiving ½-oz shipments. Below we've included more information about this change. If you have any additional questions or concerns, please drop us a note at email@example.com.
Why make this change?
We’ve received feedback from you, our customers, that the ½-oz tier is a bit confusing and doesn’t provide enough tea per month for a full tasting experience. Some members shared that they opt for the ½-oz option just to access club perks like free shipping and bulk ordering. We want to make sure your tea journey with us is nothing short of excellent, so we offer a variety of alternate tiers that we hope will meet your needs – learn more here!
What if I prepaid for a longer subscription to the 1/2-oz tier?
If you purchased a 3-, 6-, or 12-month subscription that extends beyond February 2023, we will honor that subscription as well as automatically upgrade you to full-sized teas at no additional cost. For the duration of your pre-paid subscription, you will receive 1 oz of the exclusive tea each month at no additional cost. When your prepaid subscription ends, you will have the option to renew, select a new tier, or cancel your subscription.
When will I receive my last tea club shipment?
Your last ½-oz tea club shipment will be in February. If you already purchased a 3-, 6-, or 12-month subscription that extends beyond February 2023, we will honor that subscription, as well as automatically upgrade you to full-sized teas for the duration of your subscription at no additional cost (as a thank you!).
What happens if I don't do anything?
If you take no action, your ½-oz subscription will be automatically discontinued on March 1, 2023, and you won't be charged.
If you already purchased a 3-, 6-, or 12-month subscription that extends beyond February 2023, we will honor that subscription, as well as automatically upgrade you to full-sized teas for the duration of your subscription at no additional cost (as a thank you!). When your prepaid subscription ends, it will be automatically discontinued and you won’t be charged.
What if I want to stay in Tea Club or switch to a different tier?
Your continued support means the world! We’ve introduced a brand new “Just the Perks” tier, along with our classic 1- or 2-teas-per-month tiers:
- Introducing our NEW "Just the Perks" tier ($39 for 6 months, or $59 for 12 months) – Enjoy free shipping, bulk purchasing, early access, and exclusive deals (Tea of the Month and access to past Tea Club exclusive teas not included)
- Just the One (starting at only $10/month) – For the curious tea drinker who wants to explore! Choose your caffeine preference and enjoy a 1-oz exclusive blend each month, plus all of the perks listed above.
- Tea for Two (starting at only $15/month) – For the enthusiastic tea fan who wants more variety! Choose your caffeine preference and enjoy an exclusive 1-oz blend each month, PLUS an additional customizable 1-oz tea, as well as all of the perks listed above.
How do I claim my free gift?
If you switch to a new tier before March 1, you'll get a FREE tea tin of your choice in your next shipment as our thank-you treat. To claim your free gift, just send us a message at firstname.lastname@example.org before March 1. Let us know which new tier you'd like, and we'll take care of the rest!
What is "Just the Perks"?
Just the Perks is our new tier that lets you enjoy free shipping, bulk purchasing, early access, and exclusive deals, but you will not receive the Tea of the Month or have access to past exclusive Tea Club teas.
This tier costs $39 for 6 months (which comes out to $6.50/month), OR $59 for 12 months (that’s less than $5 per month!).