What is your cancellation/refund policy?
Plum Deluxe teas are blended by hand and we only make enough of each batch to fulfill current demand, which is why we work on pre-order basis. Due to the exacting and very personal nature of our specialty blends, we cannot offer refunds or exchanges on the tea that we sell, nor can we offer refunds on organic tea of the month club subscription payments. However, if you have a problem with your purchase, we promise to make it right; contact us right away with more information so we can help.
An order that I have placed needs to be cancelled.
If your order has already been processed and/or shipped, we cannot cancel your order. Please note your order may process and ship several hours prior to changes being reflected in your My Account area on the website or before receiving notifications.
If your order has not shipped, we are able to cancel and process a refund of the order, minus the payment processing fees we are charged initially which are $2.50 per order. We do not get these funds back if we cancel and refund you, so we cannot provide a full refund if you change your mind after you order.
If the order has already shipped and was returned to us and you wish to cancel the order, we will refund you the purchase amount minus the payment processing fee and the postage paid (which has already been used).