It's not just tea, but community. Plum Deluxe customers not only enjoy delicious tea but have found pen pals, best friends, and joyful conversation + connection as members of our tea lover's community - which you become a part of (for free!) when you purchase our teas.
Ordering Information: Once you complete your purchase, your hand-blended teas will be packed into 1 oz resealable pouches. Teas generally leave our workshop via USPS First Class Mail from Portland, Oregon within 2 business days of ordering - we will contact you if we expect any delays. We include a bonus sample in every order for free so you can try something else from our shop!
Refund Policy: Due to the exacting and very personal nature of our specialty blends, we cannot offer refunds or exchanges on the tea that we sell. If you find that you get a shipment that is not, well, your cup of tea, we ask that you pass it along to a friend who will enjoy it. Then share your feedback with us so we can continue to improve our product. If there is an issue with your order, please contact us right away so we can make it right.
Allergy Information: Plum Deluxe teas are hand-blended in a single facility that also processes tree nuts. Please refrain from purchasing "surprise" teas or samplers if you have food allergies.
Our Product Sourcing Policy: Almost all of the ingredients purchased by Plum Deluxe for our teas are backed by USDA-compliant organic certifications. In cases where we work with a non-certified vendor, we are purchasing ingredients that are carefully wildcrafted, ingredients that are from a region of the world that does not have an organic certification program (such as parts of Japan or Taiwan), or from small family farms that cannot yet afford their certification or have not yet completed their certification. In all cases, we very carefully vet our products to ensure their are full of flavor, without any unwanted chemicals, artificial flavors, or genetically modified organisms. Thank you for trusting us to find the freshest, most delicious ingredients that are grown on sustainable, fair trade farms by companies we know, like, and trust.
About Us: Plum Deluxe is not just a tea company, we are a community on a mission to create moments that matter. Learn more about us here (and about our name - no, we do not put plums in all of our teas).
Nothing artificial. Period.
