Plum Deluxe teas are blended by hand and we only make enough of each batch to fulfill current demand, which is why we work on pre-order basis. Due to the exacting and very personal nature of our specialty blends, we cannot offer refunds or exchanges on the tea that we sell. This policy extends to our tea accessories and ancillary products as well. Plum Deluxe is not responsible for delays or errors by shipping carriers.
If you find that you get a shipment that isn’t, well, your cup of tea, we ask that you pass it along to a friend who will enjoy it. Then share your feedback with us so we can continue to improve our product and ensure your satisfaction.
All orders are currently shipped within 7-14 business days(not including weekends). If your order will require additional processing time due to the availability of fresh ingredients, a Plum Deluxe staffer will contact you!