Hi. We’re love to hear from you.
No, really – some people just say that, but we really would! First, check to see if your question is answered in our FAQ. Then for compliments, comments, and customer support items you still need help with, please contact us using the form below. We’ll reply to customer service issues same-business-day and all other requests within two business days whenever possible.
Common Online Shop Questions
What Shipping Methods Are Available?
We currently only ship via USPS.
How Long Will It Take To Get My Package?
We ship quickly – usually the same day or within 1-2 business days – and it can take between 3 and 7 days for your product to reach you, the length of time dependent on how far you are from our HQ here in Oregon.
Do You Ship Internationally?
Currently due to the custom restrictions on plant products, we are currently only able to ship to Canada.
I haven’t received my package. What do I do?
If it’s been a couple of weeks since you received a shipping confirmation from us and you haven’t gotten your tea, drop us a note below and we’ll check on it for you.
Common Tea Subscription Questions
How do I change my tea subscription account preferences?
If you need to change your caffeine preference, add an ingredient allergy, upgrade/downgrade or otherwise adjust your shipments then just contact us using the form below. We need to hear from you by the 1st of the month in order to make a change to take affect that month.
How do I change the personal details on my tea subscription?
If you need to change your email or address on your tea subscription, just contact us using the contact form below. If you need to update the credit card on file, go here to have a secure link sent to you. Please do not submit credit card information via the contact form.
When will I get my subscription tea?
We start shipping around the 6th of the month and finish approximately one week later. Typically, all subscribers who join before the 6th of the month will receive their tea by the 15th of the month – the further away you live from Oregon the later it might be. If it’s getting past the 15th and you don’t have your tea, drop us a note below and we’ll check on it for you.
Other Common Questions
Can I send you a pitch for a topic for your blog?
If you are looking to pitch us a PR piece, don’t bother – we don’t accept or read PR pitches. If you want to buy advertising or a link on our blog, also don’t bother – we aren’t interested. If you are wanting to write for our blog, click here for submission instructions.
Where can I send a donation request?
We currently only accept donation requests from tea club members.
Can I get access to wholesale tea products?
Access to our wholesale products is by invitation-only. You must have a valid EIN in order to purchase wholesale. Submit an application here.
Christmas Shipping Cutoff is Monday December 17th – this is the last day to purchase tea club gift subscriptions for pre-Christmas delivery!
Please note this our busiest time of year – we respond to emails in the order they are received and will get back to you as quickly as we can.
I would like to review your tea on my blog/podcast.
If you would like to review our products on your blog or podcast, feel free to submit your information below for consideration. Please be sure to include a link to your media kit.