Contact the Plum Deluxe Team

Hi. We'd love to hear from you.

No, really – some people just say that, but we really would! First, check to see if your question is answered in our FAQ.  Then for compliments, comments, and customer support items you still need help with, please contact us using the form below. We’ll reply to customer service issues same-business-day if possible and all requests within two business days whenever possible.

Common Online Shop Questions

I can't log in.

If you're having trouble logging in to either the online shop or the tea club member's portal, try using the password reset link first.

If you're getting the error message that your email is invalid, this means you have not registered yet.  It is not required to register a login to be a customer so we do not force it upon you - so even if you've had a subscription for months or ordered multiple times, you may still not have a user login!  Use the register function if you are unable to reset your password.

How Long Will It Take To Get My Package?

We ship quickly – usually the same day or within 1-2 business days – and it can take between 3 and 7 days for your product to reach you, the length of time dependent on how far you are from our HQ here in Oregon.

What Shipping Methods Are Available?

We currently only ship via USPS.

Do You Ship Internationally?

Beyond the United States, we currently ship to Australia, the United Kingdom, and Canada (both our tea of the month club and a la carte shop purchases).  More countries coming soon!

I haven’t received my package. What do I do?

If it’s been a couple of weeks since you received a shipping confirmation from us and you haven’t gotten your tea, check to see what your shipping confirmation tracking link says, and if you still need assistance, drop us a note below (including your order number for reference) and we’ll check on it for you.

Common Tea Subscription Questions

How do I pause or cancel my tea subscription?

Go here to pause or cancel your tea subscription online.  We cannot cancel your subscription via phone or email.

How do I change my tea subscription account preferences?

If you need to change your caffeine preference, add an ingredient allergy, upgrade/downgrade or otherwise adjust your shipments then just contact us using the form below.  We need to hear from you by the 1st of the month in order to make a change to take affect that month.

How do I change the personal details on my tea subscription?

If you need to change your email or address on your tea subscription, just contact us using the contact form below.  If you need to update the credit card on file, go here to have a secure link sent to you.  Please do not submit credit card information via the contact form.

How do I order more of the featured tea subscription tea?

Visit the tea club member portal for more information about available tea extras.

When will I get my subscription tea?

We start shipping around the 6th of the month and finish approximately one week later.  Typically, all subscribers who join before the 6th of the month will receive their tea between the 10th and 20th of the month – the further away you live from Oregon the later it might be.  If it’s getting past the 20th and you don’t have your tea, drop us a note below and we’ll check on it for you.

How do I access my tea club subscription perks, like free shipping?

Visit the tea club member portal for more information about available perks and perks codes.

If you are a club member and trying to check out and being charged shipping, please visit the club member portal on how to use your perks PRIOR to checking out.

Other Common Questions

Can I send you a pitch for a topic for your blog?

If you are looking to pitch us a PR piece, don’t bother – we don’t accept or read PR pitches.  If you want to buy advertising or a link on our blog, also don’t bother – we aren’t interested.  If you are wanting to write for our blog, click here for submission instructions.

Where can I send a donation request?

We only accept donation requests from tea club members.

I'm having trouble with the contact form.

You can also contact us directly, hello @ plumdeluxe.com

I can't log in.

If you're having trouble logging in to either the online shop or the tea club member's portal, try using the password reset link first.

If you're getting the error message that your email is invalid, this means you have not registered yet.  It is not required to register a login to be a customer so we do not force it upon you - so even if you've had a subscription for months or ordered multiple times, you may still not have a user login!

Can I get access to wholesale tea products?

We are not currently accepting new wholesale applications.

I would like to review your tea on my blog/podcast.

If you would like to review our products on your blog or podcast, feel free to submit your information below for consideration.  Please be sure to include a link to your media kit.

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